Privacy Policy
Last updated: April 2026
1. Introduction
57 Jewellers ("we", "us", "our") is a trading name of Custom Jewellery by 57 Ltd (company number 15839230, registered in England and Wales). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or make a purchase.
We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our data controller is Custom Jewellery by 57 Ltd, 69 Hatton Garden, London, EC1N 8JT.
2. Information We Collect
We may collect the following personal information:
- Name and contact details (email address, phone number)
- Delivery address
- Payment information (processed securely — we do not store card details)
- Communications via WhatsApp, email, or enquiry forms
- Browsing data including IP address, browser type, and pages visited (via cookies)
3. How We Use Your Information
We use your personal data to:
- Process and fulfil orders and enquiries
- Communicate with you about your purchases or bespoke commissions
- Provide customer support via WhatsApp, phone, or email
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Lawful Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity — to fulfil orders and provide services you have requested
- Legitimate interests — to improve our services and communicate with you
- Consent — where you have opted in to receive marketing communications
- Legal obligation — to comply with applicable laws and regulations
5. Data Sharing
We may share your information with:
- Trusted delivery partners (e.g., Royal Mail) to fulfil orders
- Payment processors for secure transaction handling
- Professional advisers where required by law
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
6. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 6 years for tax and legal compliance.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us via WhatsApp or email us at support@57-jewellers.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.