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    57 Jewellers
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    Bullion

    Shipping Policy

    Last updated: March 2026

    1. Shipping Methods

    All jewellery, watches, and high-value items are shipped via fully insured, tracked Royal Mail Special Delivery or a specialist courier service. We do not use standard untracked postal services for any orders.

    2. UK Delivery

    Standard (Insured & Tracked): Next-day delivery via Royal Mail Special Delivery. Orders confirmed and paid for before 2pm are typically dispatched the same working day.

    Collection: Items can be collected in person from our Bristol showroom by appointment. We'll notify you via WhatsApp when your item is ready.

    3. International Delivery

    We ship internationally via fully insured courier services. International shipping costs and timescales vary by destination. Please contact us via WhatsApp for a shipping quote before placing your order.

    Any customs duties, import taxes, or fees levied by the destination country are the responsibility of the buyer.

    4. Packaging

    All items are professionally packaged in branded 57 Jewellers presentation boxes. High-value items are shipped in discreet, plain outer packaging with no indication of contents for security purposes.

    5. Delivery Times

    • UK Next-Day: 1 working day (dispatched same day if paid before 2pm)
    • Bespoke orders: Typically lead times shared on enquiry from design approval, plus shipping
    • International: 3–7 working days depending on destination

    Please note these are estimates. Delays may occur due to circumstances beyond our control.

    6. Insurance & Tracking

    Every shipment is fully insured for the value of the item during transit. Tracking details are provided via WhatsApp as soon as your order is dispatched. Signature upon delivery is required for all orders.

    7. Failed Delivery

    If a delivery cannot be completed, the courier will leave a card with instructions for re-delivery or collection from a local depot. If an item is returned to us after a failed delivery, we will contact you to arrange re-dispatch (additional shipping charges may apply).

    8. Lost or Damaged Items

    In the unlikely event your item is lost or damaged in transit, please contact us immediately via WhatsApp. We will file an insurance claim and arrange a replacement or full refund as quickly as possible.

    9. Bullion Shipping

    Gold and silver bullion orders are shipped via specialist insured courier only. Bullion cannot be collected in person. Additional security measures apply and delivery may require photo ID upon receipt.

    10. Contact

    For any shipping questions, please reach out via WhatsApp or email support@57-jewellers.com.