Watch Guarantee

For 12 months from the date shown on your 57 Jewellers invoice, the following are covered at no cost to you:

• Spontaneous mechanical failure of the movement.
• Timekeeping accuracy that falls outside the manufacturer's stated factory tolerance for the reference.
• Any defect present at the time of sale that was not disclosed in writing.
• Failure of factory-original components fitted at the time of sale.

Repairs under this guarantee are carried out by qualified watchmakers using appropriate parts. You are not charged for parts or labour on covered claims.

The following are outside the scope of this guarantee:

• Water damage — including damage to watches marked water-resistant. Water resistance is not a permanent characteristic and depends on gasket condition.
• Impact and drop damage, including subsequent movement issues caused by physical shock.
• Wear-and-tear parts: gaskets, straps, buckles, batteries (on quartz references), crystals damaged by external contact.
• Servicing carried out by any party other than 57 Jewellers or a party we have approved in writing. Opening the case without authorisation voids this guarantee.
• Issues arising from disclosed aftermarket parts, which are sold on an "as is" basis and clearly identified before sale.
• Cosmetic wear, scratches, patina or the natural ageing of vintage components.
• Loss, theft, or damage caused by improper use.

Separately from the 12-month mechanical cover, every watch we sell carries a lifetime authenticity guarantee. If any watch sold by 57 Jewellers is at any point proven — by the original manufacturer or an equivalent recognised authority — to be counterfeit, we will refund the full purchase price on return of the watch, no time limit.

This guarantee is unconditional. It applies whether you bought the watch last week or ten years ago. It is our commitment that every piece we sell is what we say it is.

1. Contact us via WhatsApp on +44 7538 512622 or email 57jewellers@gmail.com with your invoice number and a description of the issue.
2. We arrange a return: either bring the watch into the showroom, or we send insured pre-paid shipping (UK), or arrange international courier for overseas clients.
3. The watch is inspected by our watchmakers. Where the issue is covered, we carry out the repair at no cost. Where a claim falls outside the guarantee, we provide a written estimate before any work is done.
4. Typical turnaround for covered mechanical repairs is 2–6 weeks depending on parts availability.

Distance sales (online, phone or WhatsApp purchases) are covered by a 14-day return window under UK Consumer Contracts Regulations, provided the watch is returned in the condition it was supplied. Refunds are processed within 14 days of receipt back in the showroom.

In-showroom purchases are non-returnable except where a defect covered by this guarantee is identified. Please see our full shipping and returns policy for the complete terms.

If we cannot resolve a claim to your satisfaction, we are members of the standard UK small-business dispute resolution channels. UK customers have the right to escalate to Trading Standards or the Small Claims Court. This does not affect your statutory rights.